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Guest column: On helping customers grow

by George F. Brown Jr. George Brown is co-author of CoDestiny In 1970, Walt Kelly’s famous comic strip character Pogo used the phrase, “We have met the enemy and he is us” on an Earth Day poster. Since...

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Jenny Schade: Have you told your employees you love them lately?

By Jenny Schade, Guest Columnist Jenny Schade, president of JRS Consulting, discusses caring leadership; photo by Light Design Photography When is the last time you focused on your relationship with...

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Schade: Six tips for better communication

By Jenny Schade, Guest Columnist Jenny Schade offers tips for effective communication; photo by Light Design Photography   Thanks to the growth of the Internet and other communication technologies,...

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50 ways to navigate business in China

By George Brown and David Hartman Guest Columnists George Brown, co-founder of Blue Canyon Partners, provides tips for succeeding in China. Photo courtesy of Blue Canyon Partners. In 1975, Paul Simon...

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How to improve customer service by empowering workers

By John Tschohl Guest columnist John Tschohl discusses ways to empower workers to save time and money. Imagine a business strategy so powerful it will create loyal customers who will drive a company’s...

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4 steps to a customer-facing culture

By George Brown Jr. Guest Columnist Executives often want their companies to be more customer-facing. That aspiration is admirable. The best companies thoroughly understand their customers and fully...

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